Refund process

To begin the refund process, please contact our friendly customer service directly. They will assist you with your refund and provide you with a return address. Avoid clicking the "Refund" button or filing an appeal yourself as this may cause unnecessary delays.

Return items

Returns are easy. Make sure the item is unused, undamaged, with original tags and intact box, and returned within 30 days of delivery date. Please note: We only offer one free return or exchange within 30 days of sale. If multiple exchanges are required, the buyer will need to pay the exchange shipping fee. Then contact our customer service by phone or email for assistance.

Please remember to include the invoice/warranty card with your returned package as returns without these documents will not be processed. Once we receive the product and confirm its condition, we will initiate the refund process. Please note that refunds are only available for products that remain in their original condition and packaging.

contact information

Customer Service: +1 (949) 678-5240
Email: binjie990302@gmail.com
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Customer Service and Satisfaction Guarantee

If you have any questions, you can contact our professional customer service team via email or Whatsapp. We promise to respond within 12 hours. Your satisfaction is our top priority and we strive to provide authentic products. Our men's watches come with a 30-day money back guarantee and a 2-year warranty on quality-related issues.

30-day money back guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a Outletcity product, you may return it within 30 days of the original purchase date for a full refund. Please note that the product must be returned in its original condition and packaging and any accessories or components included with the purchase must also be returned.

2-year warranty on quality related issues

We stand behind the quality of Outletcity products and offer a one-year warranty against any quality related issues that may arise. This warranty covers defects in materials and workmanship and ensures that your Outletcity product will be free of such problems during the warranty period. If your product becomes defective in any way due to quality-related issues within two years of the original purchase date, we will repair or replace it free of charge

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Returns FAQ
Return shipping

Normally, we cover return shipping costs. You will need to prepay shipping costs and provide us with proof of return shipping costs. We will refund the shipping cost immediately once we receive the watch. However, if the watch is returned due to damage by the customer, the customer will be responsible for the shipping costs.

cancel the order

Unfortunately, once an order has been shipped, we cannot cancel it. However, once you receive your package, you can keep it or contact us to arrange a return. To cancel an order that has not yet been shipped, please contact our customer service team.

Refund time

Please note that refunds will be made for the exact price of the item purchased. Refunds will be issued within 3 to 5 business days to the original card used for purchase, or you can choose to receive online store credit. We do not accept refunds via alternative cards or different payment methods. It may take an additional 7 to 10 business days for the payment to be processed and the refund to be credited to your account. If the amount of product remaining in the returned order is less than $60, a $10 shipping fee will be deducted from the refund. For PayPal payments, you will be refunded the same day we receive the returned watch, and you will receive your refund the same day we initiate the refund.

Exchange items

Exchanges will be processed within three business days and shipped via standard shipping. Please refer to the estimated shipping time, which is usually similar to how long it will take you to initially receive your watch.

Return handling fee

There is no handling fee for returns or exchanges; however, the customer is responsible for shipping costs.

Package status

Once we begin shipping your package, we will provide you with a tracking link via email. If you have any questions, please feel free to contact us.

return address

Please ensure all returns are processed and submitted before sending them to the address below. Sending returns to the correct address will assist with your returns process.

Return address in the United States and California:

205 SIMPLICITY
Irvine, California 92620-2848
United States

European or other return address:

Please contact the customer service staff of the website.

If you need to return the product, please contact customer service via email or WhatsApp.